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Request a Quote

for Your Support Solution

Create a Custom Support Team with SD IT Services.
We're here to support you at every stage of your journey.

Customer Service & Tech Support
Growth
Advanced
Enterprise
Team Size
1-15 Talents
5-25 Talents
30+ Talents
Complexity
L1, L2, L3
L1,L2,L3
L1,L2,L3
Languages
3+
5+
5+
Coverage
Up to 16/7
Any
Any
Multichannel Support
✔
✔
✔
Talent Acquisition
Shared hiring team
Shared hiring team
Shared hiring team
Integration Plan
+
+
+
CRM Selection & Setup
✔
✔
✔
Human Capital Development
Shared Manager
Shared / Dedicated Manager
Shared / Dedicated Manager
Service Delivery Management
Shared / Dedicated SDM
Shared / Dedicated SDM
Shared / Dedicated SDM
Project Documentation
Basic
Extended
Extended
Analytics Plan
Basic
Pro
Enterprise
Continuous Improvements
+
+
+
Quality Management
+
+
+
Backup
✔
✔
✔
Website Services & Maintenance
Growth
Advanced
Enterprise
Team Size
1-3 Talents
3-6 Talents
7+ Talents
Complexity
Basic
Intermediate
Advanced/Custom
Pages
3+
5+
10+
Response Time
Up to 16/7
Any
Any
SEO Optimization
Basic SEO setup
Intermediate (on-page SEO)
Advanced (full on-page and off-page SEO)
Uptime Monitoring
Basic (uptime alerts)
Standard (uptime and downtime reports)
Advanced (proactive alerts and SLA monitoring)
Security Monitoring
Basic (monthly scans)
Standard (weekly scans)
Advanced (daily monitoring, threat protection)
Project Documentation
Basic
Detailed
Comprehensive
Analytics Plan
Basic
Standard analytics with monthly traffic
Weekly insights
Backup
Weekly
Daily
Real-time backups
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Project Launch Plan

Starting the Project

In 1-3 Days

Project progress at 25% - Sign-Up completed
Project progress at 50% - Kickoff meeting scheduled within 1-3 days

Sign up

Kickoff Meeting

In 13-20 Days

Project progress at 75% - Candidate selection within 13-20 days

Meet
Candidates

1-2 week

Project progress at 100% - Training phase within 1-2 weeks

Training 

in 1 month

Launch phase completed in 1 month, marking project success

Launch

Get a Quote

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  • Can you provide remote support?
    Yes, we specialize in offering remote IT support for companies globally, ensuring quick and efficient issue resolution
  • Do you offer 24/7 support?
    Yes, we provide around-the-clock support to ensure your business operations run smoothly without interruptions
  • How do you handle data security and confidentiality?
    We follow strict data protection protocols to ensure your information is secure and confidential at all times
  • Can you help with website design and SEO optimization?
    Absolutely! We offer complete website design, development, and SEO services to improve your online presence
  • What is your pricing model?
    Our pricing is flexible and tailored to your needs, offering both flat-rate and pay-as-you-go options.
  • Can you manage my company’s entire IT infrastructure?
    Yes, we offer end-to-end IT management, including monitoring, maintenance, and support for your entire system
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