Our Services
Every service you need.
One partner.
Customer support, technical support, sales support, helpdesk, call center, live chat, and back-office teams managed from Kosovo.
Get a Custom ProposalWhat does SD IT Services provide?
SD IT Services is a Kosovo-based BPO company providing outsourced customer support, technical support, sales support, live chat support, helpdesk support, and back-office operations for UK and European businesses. The company builds managed support teams that work inside the client's existing CRM, helpdesk, telephony, ecommerce, or operations tools.
What we offer
BPO services built for support operations.
Customer Support
Multichannel support teams trained to your brand voice — email, chat, phone, and social at any volume.
Call Center Outsourcing
Inbound and outbound call center operations built to your scripts, SLAs, and brand voice — fully managed in Kosovo.
Live Chat Support
Dedicated live chat agents covering your website and app in real time — proactive, fast, and always on-brand.
Email Support Outsourcing
High-volume email support teams managing your inbox to SLA — triaging, responding, and resolving at scale.
Help Desk Outsourcing
Dedicated L1 help desk agents with clear SLAs, escalation rules, and knowledge base ownership.
eCommerce Customer Support
Orders, returns, refunds, and product questions handled across email, chat, and phone — 24/7.
Technical Support
L1 & L2 support agents handling app, account, and device triage with clear bug evidence and escalation notes.
IT Support Outsourcing
L1 and L2 IT support for employees and users, covering access, account, device, and routine software questions.
After-Hours Support
Evening, overnight, weekend, and holiday coverage — so your queue never backs up and no customer waits.
Sales Support
Outbound SDR and inbound ops that fill your pipeline — from prospecting to booked demos.
Inbound Sales Call Center
Dedicated inbound teams responding instantly, qualifying against your ICP, and booking demos.
Back-Office Support
Process-driven teams handling data entry, invoicing, document management, and admin workflows.
Product Support
Product support specialists connecting user issues, release feedback, UAT support, bug evidence, and developer escalation.
Dedicated QA Testing
Manual QA, UAT, regression checks, release validation, bug evidence, and test execution support.
Dedicated Dev Team
Dedicated developers for web apps, mobile apps, dashboards, internal tools, QA, and delivery support.
Website Development
Business websites, service pages, landing pages, and responsive layouts built with SEO-ready structure.
SEO Services
Technical SEO, content structure, on-page improvements, internal linking, metadata, and crawl checks.
Video Editing
Short-form and long-form video editing for campaigns, social media, product clips, and brand content.
Social Media Management
Content planning, post scheduling, creative coordination, reporting, and steady social media operations.
Why SD IT
What makes us different.
Dedicated agents only
No shared pools. Every agent works exclusively on your account.
Live in 4 weeks
From first call to fully operational in under a month.
EU timezone
Kosovo-based teams cover CET/CEST with partial US East overlap.
On-site managed
A real management layer on the ground — not a staffing agency.
How it works
Fully operational in 4 weeks.
A repeatable deployment process run dozens of times across industries.
Discovery
We scope your needs, volume, tools, and SLAs in a 60-minute call.
Team Design
Custom org structure, hiring criteria, and training plan drafted.
Recruitment
We hire and screen agents against your specific requirements.
Training
Product training, tool setup, and process documentation.
Go-Live
Supervised launch with daily reviews for the first two weeks.
Ready to scale your operations?
Book a discovery call and receive a custom team proposal within 48 hours.
Book a Call