Sales Support Representative

About the Role

As a Sales Support Representative at SD IT Services, you will help client sales teams keep leads moving. You will support lead follow-up, appointment setting, CRM hygiene, pipeline coordination, reporting, and day-to-day communication with prospects and customers.

Responsibilities

• Follow up with inbound and outbound leads through phone, email, and CRM tasks
• Qualify prospects using client-defined criteria and scripts
• Book appointments and coordinate next steps for client sales teams
• Update CRM records, pipeline stages, notes, and activity history
• Support quote handling, reporting, and sales administration workflows
• Maintain professional communication and consistent follow-up standards

Requirements

• Strong English communication skills, written and spoken
• Confident speaking with prospects and customers by phone or email
• Previous sales, SDR, call center, or customer-facing experience preferred
• Comfortable working with CRM tools such as HubSpot or Salesforce
• Organized, target-aware, and consistent with follow-up tasks
• Positive attitude and ability to work with structured scripts and processes