1. Who We Are

SD IT Services ("we", "our", "us") is a business process outsourcing company registered in Kosovo. Our canonical website is https://sdit-services.com. We provide customer support, technical support, sales support, back-office operations, website development, and digital delivery services to international clients.

2. What Data We Collect

We collect information you provide directly to us, including:

Full name and job title
Company name
Email address and phone number
Messages you send via our contact form

If you accept non-essential cookies, we may collect standard website analytics data such as pages visited, device and browser information, approximate location, and interactions with our website. We use this information to understand website usage and improve our services.

3. How We Use Your Data

We use the information we collect to:

Respond to enquiries and service requests
Process contact form submissions and send replies about your enquiry
Send you information about our services where you have asked us to
Improve our website and services
Comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

Where we process your personal data, we do so on one or more of the following legal bases:

Contract: processing is necessary to respond to your enquiry or provide a service you have requested.
Legitimate interests: we have a legitimate interest in communicating with prospective clients.
Consent: where you have given us explicit consent, including consent for non-essential analytics cookies.

5. Data Retention

We retain contact form submissions and correspondence for up to 3 years after last contact, unless you ask us to delete your data sooner or unless a longer retention period is required by law.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability

To exercise any of these rights, contact us at info@sdit-services.com.

7. Cookies

Our website may use essential cookies or local storage entries that are required for site functionality, including remembering your cookie preference.

We may also use non-essential analytics cookies only after you give consent through the cookie banner. These analytics cookies may include Google Analytics 4, which helps us understand how visitors use the website and improve our content, pages, and services.

You can accept or decline non-essential cookies through the cookie banner. Declining non-essential cookies does not block core website functionality.

8. Third-Party Services

Our website is hosted on Vercel and our content is managed via Sanity.io. We may use Google Analytics 4 for website analytics when non-essential cookie consent is accepted.

We may also use privacy-friendly hosting analytics and performance monitoring tools to understand page usage and website performance.

When you submit the contact form, we use Resend to send contact form notification emails to SD IT Services and auto-reply emails to the person submitting the enquiry. These emails are used to respond to your request and manage the enquiry process.

These providers process data in accordance with their own privacy policies and applicable data protection law.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this privacy policy or our data practices, please contact us at info@sdit-services.com or visit our contact page.

Privacy Policy