SD IT Services builds dedicated outsourced teams in Kosovo for customer support, technical support, sales support, and back-office operations.
Trusted by companies across Europe and beyond
Popular buyer paths
These pages explain the most common commercial requests: outsourced support teams, technical support, Kosovo nearshore delivery, and business website development.
Managed email, chat, phone, helpdesk, QA, and reporting for European companies.
View pageL1/L2 triage, bug evidence, escalation notes, and product support workflows.
View pageKosovo-based support, operations, development, and QA capacity with EU timezone overlap.
View pageBusiness websites, landing pages, Shopify builds, redesigns, and SEO-ready service pages.
View pageSupport operations shaped for restaurant tech, ecommerce, SaaS, fintech, property, healthcare, travel, and retail.
View pageDedicated support and operations teams for B2B service businesses and professional service providers.
View pageWhat we do
Four practical support functions, staffed by real people in Kosovo, managed through clear SOPs, quality reviews, and a deployment process that gets you live in weeks.
SD.Support
SD.Support
We handle customer conversations across chat, email, phone, and helpdesk systems with clear SOPs, fast response times, and consistent quality monitoring.
View Customer Support
SD.Tech
SD.Tech
Our teams triage technical issues, reproduce problems, document evidence, escalate clearly, and keep customers updated without overloading your internal team.
View Technical Support
SD.Sales
SD.Sales
We support sales teams with lead follow-up, CRM updates, appointment coordination, quote handling, and structured pipeline support.
View Sales Support
SD.Ops
SD.Ops
We support administrative workflows, tenant communication, maintenance coordination, booking requests, vendor updates, and daily reporting.
View Back-Office Operations
Kosovo-Based
Every agent works on-site in Kosovo, managed by our team, trained on your workflows. Full accountability — no middlemen.
About our teamWhy Kosovo
Kosovo combines EU-timezone talent, strong English proficiency, and Western-aligned work culture — at 60–70% less than the equivalent operation in Germany, the UK, or the Netherlands.
Learn about our team
Timeline
No guesswork. No delays. A repeatable process we have run dozens of times.
We map your channels, volumes, SLAs, tools, hours, and the exact support outcomes your team needs.
We define the team structure, roles, coverage model, reporting cadence, and quality expectations.
We screen and select agents against your language, support, technical, and workflow requirements.
We prepare SOPs, tool access, product training, ticket workflows, escalation rules, and QA scorecards.
We launch with close management, daily performance checks, coaching, and fast process improvements.
FAQ
From the Blog
Book a 30-minute discovery call. We will scope your team, confirm fit, and deliver a full proposal within 48 hours — no commitment required.