Our Team
The people behind
every result.
Based in Kosovo. Real people, on-site, accountable — not a remote freelancer pool.
Leadership & Specialists
Meet the people behind the work.
Shaqir Maliqi
Founded SD IT Services with one goal: build the best outsourced support operations in Europe. Leads strategy, culture, and key client relationships.
Aid Vrapcani
Oversees day-to-day operations across all client accounts. Translates client goals into team structure and delivery standards.
Erjon Ismajli
Manages technical infrastructure, tooling integrations, and the internal systems that keep every team running at full capacity.
Adonis Hajdari
Handles the most complex escalations — deep product knowledge, structured bug documentation, and engineering team liaison.
Adi Ajeti
Resolves advanced product issues at L2, writes structured escalation briefs, and maintains technical knowledge documentation.
Burim Selmani
Embedded L2 specialist focused on deep-dive troubleshooting, API issues, and precise cross-team escalation coordination.
Aid Haziri
Delivers L2 technical support with a focus on SLA compliance, accurate bug reproduction, and client-facing communication.
Where we work
On-site in Kosovo.
Not a call centre. A real operation.
Our Office
Where the work happens.
Our Kosovo office is purpose-built for support operations with real infrastructure, on-site management, and a team that shows up every day.
Want to join the team?
We are always looking for talented people in Kosovo who want to work with international clients in a structured support environment.
View Open Positions