The people behind every result.
A settled, in-house team in Kosovo — support specialists, technical operations, developers, and quality. Real people, on-site, accountable for the work your customers feel.
In-house team
Dedicated people, on-site — not a freelancer pool.
Based in Kosovo
On-site operations in the heart of Europe.
CET / CEST
European timezone coverage, every working day.
Inside your tools
Work in client-approved systems and access policies.
Leadership
The people steering the work.
CEO & Founder
Shaqir Maliqi
Founded SD IT Services with one goal: build the best outsourced support operations in Europe. Leads strategy, culture, and key client relationships.
Manager
Aid Vrapcani
Oversees day-to-day operations across all client accounts. Translates client goals into team structure and delivery standards.
Specialists & Operations
The people doing the work, every day.
Hover any card to read what they own.
Tech OpsErjon Ismajli
Manages technical infrastructure, tooling integrations, and the internal systems that keep every team running at full capacity.
L3 SpecialistAdonis Hajdari
Handles the most complex escalations — deep product knowledge, structured bug documentation, and engineering team liaison.
L2 Senior SpecialistArdit Gagica
Senior L2 specialist resolving advanced product issues, mentoring the support team, and coordinating precise cross-team escalations.
L2 SpecialistAdi Ajeti
Resolves advanced product issues at L2, writes structured escalation briefs, and maintains technical knowledge documentation.
L2 SpecialistAid Haziri
Delivers L2 technical support with a focus on SLA compliance, accurate bug reproduction, and client-facing communication.
Tech OpsAndi Kamberi
Recently joined the technical operations team, supporting tooling, integrations, and the internal systems behind every client account.
Tech OpsEnes Salihu
Newest addition to Tech Ops, helping maintain the platforms, integrations, and workflows that keep support operations running.
Tech OpsDukagjin Sulejmani
Joined the Tech Ops team to support internal tooling, system reliability, and the day-to-day operations infrastructure.
Lead DeveloperDuli Maksuti
Leads internal development work, building and maintaining the tools, dashboards, and reporting that support day-to-day operations.
Junior DeveloperArbresha Ahmeti
Supports the development team on internal tooling and reporting, with a focus on clean, maintainable, and reliable work.
QAShefket Agushi
Owns quality assurance — running QA checks, reviewing ticket handling, and keeping support quality consistent across every account.
Social Media ManagerAlbin Ymeri
Manages social media and brand presence, sharing the SD IT Services story and culture across channels.
Where we work
On-site in Kosovo.
A real operation, not a call centre.
Our Office
Where the work happens.
Our Kosovo office is purpose-built for support operations — real infrastructure, on-site management, and a team that shows up every day.
Want to join the team?
We are always looking for talented people in Kosovo who want to work with international clients in a structured support environment.
View Open Positions