About SD IT Services
Built in Kosovo.
Trusted globally.
A Kosovo-based team building support and digital delivery capacity for growing companies.
Start a ConversationWhat is SD IT Services?
SD IT Services is a Kosovo-based BPO company providing outsourced customer support, technical support, sales support, live chat support, helpdesk support, and back-office operations for UK and European businesses. The company builds managed support teams that work inside the client's existing CRM, helpdesk, telephony, ecommerce, or operations tools.
Company Facts
Company facts
- Company
- SD IT Services
- Location
- Gjilan, Kosovo
- Website
- https://sdit-services.com
- Business type
- BPO / outsourced support teams
- Primary markets
- UK, Europe, Switzerland, Germany
- Core services
- Customer support, technical support, sales support, live chat support, helpdesk outsourcing, back-office support, property-management operations
- Delivery model
- Managed support teams working inside client systems
Our Story
Founded to solve a problem every growing company hits.
SD IT Services was founded in 2022 by Shaqir Maliqi, after years of watching fast-growing tech companies struggle with the same bottleneck: customer and technical support that couldn't scale without destroying margins or quality.
Kosovo was the answer nobody was talking about. A highly educated, predominantly English-speaking workforce in the heart of Europe — with a service culture and cost structure that Western European alternatives simply couldn't match.
We built a real company, not a freelancer marketplace. On-site management, structured training programs, dedicated account oversight, and a QA process that runs every week. The same infrastructure a Fortune 500 would build internally — available to companies at Series A.
Today we support clients across SaaS, restaurant tech, logistics, and e-commerce. Each partnership starts with a focused team and scales through process, QA, and reporting.
How we operate
The principles we don't negotiate.
Quality over volume
We never trade quality for scale. Every agent is trained to your exact standards, and every interaction is monitored for consistency.
People-first culture
Our team members are not contractors. They are full-time employees with career paths, training programs, and real management support.
Continuous improvement
We review performance data weekly, run QA sessions monthly, and push process improvements to clients on a rolling basis.
Why Kosovo
Europe's most underutilised talent market.
Kosovo sits at the intersection of European education standards, multilingual talent, and cost structures that Western outsourcing hubs left behind a decade ago.
The Kosovo Advantage
Why the best BPO clients are moving here.
Our Team
Real specialists.
One managed team.
From leadership to support specialists, our team works on-site in Kosovo with clear accountability for client results.
Meet the Team
Want to see how we'd build your team?
Book a 30-minute discovery call. We'll scope your needs and send a custom proposal within 48 hours.
Book a Discovery Call