OUR JOURNEY TOWARDS
HIGH PERFORMANCE

black smartphone near person
black smartphone near person

WHO WE ARE

SD IT Services is a leading BPO center specializing in acquiring new customers and delivering exceptional customer service to clients in the US, UK, and EU. Established in 2022 in Kosovo, we are recognized subject matter experts in the BPO and IT solutions industry, driven by a commitment to excellence.

THE SIS WAY

Our Advantage

Our advantage lies in our comprehensive service range, including inbound/outbound customer service, technical support, sales, webchat, and back-office administration. We offer adaptability, scalability, and unparalleled IT support at Layers 1, 2, and 3. This positions us as your trusted partner for end-to-end solutions.

At SD IT Services, our commitment is to deliver exceptional customer care through highly-trained agents who act as brand ambassadors. With a native English-speaking team and a professional culture, our agents seamlessly integrate as an extension of your own team. We prioritize complete satisfaction through honesty and transparency in all our interactions.

Our Mission and Commitment

Our team

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Shaqir Maliqi

CEO

Aid Vrapçani

Team Leader

Ardit Gagica

TechOps

Donat Berisha

TechOps

Shefket Agushi

Web Developer

Aid Haziri

TechOps