Terms & Conditions

1. Acceptance of Terms

By accessing or using the SD IT Services website at sdit-services.com ("the Site"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Site.

2. About SD IT Services

SD IT Services is a business process outsourcing company based in Kosovo. We provide outsourced support teams including customer support, technical support, sales support, and back-office operations to international businesses.

3. Use of the Website

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the Site in any way that violates applicable local, national, or international law
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Site or its related systems
• Use automated tools to scrape or extract content from the Site without permission

4. Intellectual Property

All content on this Site — including text, graphics, logos, images, and software — is the property of SD IT Services or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

5. Services & Enquiries

The information on this Site is for general informational purposes only and does not constitute a binding offer of services. Actual service agreements are governed by separate contracts entered into between SD IT Services and the client.

Submitting an enquiry via our contact form does not create a contractual obligation on either party.

6. Disclaimer of Warranties

This Site is provided on an "as is" and "as available" basis. SD IT Services makes no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of any content on the Site. We do not warrant that the Site will be uninterrupted or error-free.

7. Limitation of Liability

To the fullest extent permitted by law, SD IT Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, this Site or its content.

8. Third-Party Links

The Site may contain links to third-party websites. These links are provided for convenience only. SD IT Services has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

9. Privacy

Your use of the Site is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Kosovo. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kosovo.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.

12. Contact

For any questions regarding these Terms, please contact us at info@sdit-services.com or via our contact page.